Carolyn Graham

Mediation and Conflict Resolution Skills Training

Carolyn Graham delivers training and workshop activity in workplace mediation and dispute resolution, conflict management and effective communication skills. As the working environment becomes more pressurised, diverse and demanding, conflict management and dispute resolution skills are becoming ever more central to the modern manager's toolkit.

A practising mediator, with over 25 years experience as a senior manager, Carolyn combines her skills in conflict resolution with her understanding and first hand experience of the work place and brings both to her work as trainer. Courses are lively, highly participative and practically focussed and she has trained across the private, public and charitable sectors


Courses offered


Carolyn can design training courses to meet your individual needs. Current courses include:

Mediation Skills for Managers (2 day)
Improve morale, reduce grievances, increase productivity and accountability and help others to resolve their differences constructively, positively and swiftly. Designed to help managers nip conflict in the bud and use a mediated approach to resolving workplace conflict.

Effective Communication, Difficult Conversations (1 day)
Learn how to communicate effectively and assertively when under pressure and tackle difficult conversations with confidence

Resolving Conflict with the Customer (1/2 or 1 day)
Designed to help front facing staff deal with unhappy customers calmly, professionally and safely. Learn how to stop conflict from escalating and deliver a successful outcome for everyone.

Conflict Resolution - an introduction (1 day)
Feel more confident in tackling life's everyday niggles and learn some simple techniques to help manage potential conflict situations more positively and effectively

Conflict Mentoring
A one-to-one mentoring service for individuals wishing to develop their conflict resolution skills.

All courses are offered in house. Please contact for availability of courses open to the public.

Carolyn is also able to offer lunchtime seminars and awareness raising workshops on mediation and conflict prevention and resolution.

Download a pdf with further Course details >



“Helpful, reassuring , productive and practical” More

“I will be recommending this course very highly. Carolyn was superb” Kym Bartlett

“informative, equipping with the tools to deal with conflict, entertaining, challenging” Steve Pleasants

“extremely professional, informative and really useful. Tutor - great - attentive and great course content” Suzi Cubbage, West Yorkshire Playhouse

“Fantastic, valuable, enjoyable, interesting. Carolyn is a brilliant trainer and the seminar was well run and flowed properly” Tracey Kershaw

“A very, very empowering course - will help me a lot in managing my team” UWIC

“It was a great day and Carolyn is one of the best trainers I've worked with - thankyou!” Kate Tyrell


Organisations worked with


Working both as an independent trainer and also as training consultant to Consensio (and formerly to TCMSolutions), Carolyn has considerable experience of delivering bespoke, inhouse training programmes across the public, private and charitable sectors. Organisations worked with include :

British Transport Police; CAFOD (Catholic Agency for Overseas Development); Chelsea & Westminster NHS Trust; Comet; Department for Work and Pensions; Dudley Group of Hospitals; English National Opera; Hammersmith NHS Trust; Lloyds Banking Group; Northumbria Healthcare NHS Trust; Office for National Statistics; Oxford Brookes University; Really Useful Group; Royal Free Hospital; Southbank Centre; Theatrical Management Association; University of Wales Institute, Cardiff

Contact Carolyn Tel: 0207 143 3205  Mobile: 07932 328829  Email form

For more information on training or for an informal chat:
Contact >